![Glossary](/assets/book.de1c062d2a7a7041608fe4002e7c66e7449b996d6da72586192b2ddcebbc6516.9c1bb791.png)

## Glossary

This page details some of the important concepts used in Elevate IQ.

### Customer

The end customer who will be billed for products and services.

### Site

A site exists under a Customer to segregate the Customer into logical locations - for example where a company has a head office
and distinct sales office. A Customer must have at least one site.

### Contract Owner

The party with which a Customer is contracted to purchase products and services - segregates Customers for reporting and/or
branding purposes.

### Billing Cycle

The means of segregating a Contract Owner's Customer base into separate billing processes which have different start days.

### Bill Run

The process that creates the invoices for Customers based on their usage and rental agreements. They are run according to a
billing cycle.

### Supplier

The third party supplier of the product or service - Elevate allows for a number of different accounts with each supplier and
can automatically collect usage data.

### Invoice Document Profile

Defines the configuration used to generate invoices for Customers. This is used on creation of Sites.

### Email Template

A named template of text and substituted values that is used to send emails from the system.

### Rate Card

A rate card is a named group of pricing information against products and services. There are two types of rate cards in Elevate;
usage and rental.

### Usage Product Inventory

Defines a particular product or service used by a Site/Customer for a period of time.

### Usage Product Reference

Individual identifiers for a Usage Product Inventory (UPI). A single UPI can have many UPRs and will have start and end dates
when they are associated to the UPI.